Privacy Policy
Our travel agency is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This privacy policy outlines how we collect, use, and store your personal information when you use our services.
What Information We Collect
When you use our travel agency, we may collect the following types of personal information:
- Name, address, and contact details (such as email address and phone number)
- Payment information, such as credit card details
- Travel preferences and special requests
- Passport information and other travel documentation
- Information about your travel arrangements, including flight and hotel bookings
- Information about your interactions with our website or customer service team, such as chat logs or call recordings
How We Use Your Information
We use your personal information in the following ways:
- To process and manage your travel bookings, including flights, hotels, and other travel arrangements
- To communicate with you about your bookings, travel plans, and any changes or updates
- To provide customer support and respond to your inquiries
- To improve our website and services, and to analyze trends and usage patterns
- To comply with legal and regulatory requirements
How We Share Your Information
We may share your personal information with the following third parties:
- Travel service providers, such as airlines, hotels, and car rental companies, in order to facilitate your bookings
- Payment service providers, in order to process your payments
- Our marketing partners, to send you promotional offers and other marketing communications (only with your explicit consent)
- Law enforcement agencies, regulators, or other authorities, in order to comply with legal and regulatory requirements or to protect our rights, property, or safety
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to your personal information and a copy of the data we have collected about you.
- Rectification: You can request that we correct or update any inaccurate or incomplete personal information we have about you.
- Erasure: You can request that we delete your personal information, subject to any legal or regulatory obligations we may have to retain certain data.
- Objection: You can object to our processing of your personal information for marketing purposes, or for reasons relating to your particular situation.
- Withdrawal of Consent: You can withdraw your consent for us to use your personal information at any time, if we are processing your data based on your consent.
Security Measures
We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.
Contact Us
If you have any questions or concerns about this privacy policy, or if you would like to exercise your rights regarding your personal information, please contact us